Frequently Asked Questions
What payment methods do you accept?
We accept Visa, Mastercard, and direct bank transfer in NZD. NZ-registered businesses can apply for a 30-day trade credit account.
Do you deliver across New Zealand?
Yes — we deliver nationwide across both the North and South Islands. Rural addresses are supported. Free delivery applies on NZ orders over $500.
What is your returns policy?
We offer a 30-day returns policy on most products. Items must be in original condition with all packaging and accessories. See our Returns Policy page for full details.
How long does delivery take?
Most NZ orders ship within one business day. Auckland, Wellington and Christchurch typically arrive in 1-2 business days; other regions in 2-4 business days. Rural delivery may add 1-2 days.
Do you offer trade/business pricing?
Yes — NZ-registered businesses can apply for a trade account to access volume pricing and a 30-day credit option. Apply via our Business Account portal and we will respond within one business day.
Are all products genuine?
Yes. All products are sourced through authorised supply channels and ship with full manufacturer warranty applicable to New Zealand.
Can I get a custom quote for bulk orders?
Yes. Use our Quote Request feature on any product page, or email our team at [email protected] with a list of part numbers and quantities.
Do you offer warranty on products?
All products carry the standard manufacturer warranty, which varies by brand and product (typically 12-36 months). Check the individual product page for the specific warranty term.
Do prices include GST?
Prices on the NZ store display inclusive of 15% GST by default. A GST tax invoice is issued with every order.